Sandbox

FAQs

FAQs

We have tried to answer as many questions as possible.  If there is something you would like to know that isn't on this list please contact us with your questions!

Answers

What are your hours of operation?

Monday Through Friday from 7:00am to 5:30pm

What is "Playcare Learning" all about?

Our philosophy is that a child’s main occupation is to play.  Playing is the vehicle whereby children learn, grow and develop.  The best place for children to play is in a safe, nurturing, home environment.  This environment must include a balance of creative free play and structured opportunities to learn life skills.

We have developed a pre-school curriculum that will prepare children for Kindergarten by teaching the same basic skills that are taught in Kindergarten in public schools.  We will be using the Funshine Express Early Learning Curriculum, which focuses on four major areas, which are: LEARN, GROW, CULTIVATE and SUCCEED.

Our curriculum may be adapted to meet any special needs that your child may require.

What about transportation?

Transportation arrangements can be made with us to get older children to Grant Elementary.  Liberty Elementary has a bus stop especially for us out front for all grades including Kindergarten.  A provider will be with the kids at the stop.

How does drop-off and pick up work?

You will be asked to sign-in and sign-out your child daily.  The only ones authorized to pick-up your child will be listed on the Admission Agreement.  In the event that someone tries to pick up your child who is not on the authorization form (even Grandparents or other relatives), we will need to call you or any other listed legal guardians to get permission to release your child.  They will be required to show ID when signing the child out.

This is an extremely important rule!  Please keep us updated on who is allowed to pick up your child.  Please fill out a new pick-up authorization form when changes are made.

  • Late Pick-up Fees: $25.00 per 15 minutes increment due at time of pick-up.
  • Scheduled Overtime Rate:  $23.00 per 15 minute increment due at time of pick-up.

What holidays do you observe?

New Years Day
Civil Rights Day
Presidents Day
Memorial Day
Independence Day
Pioneer Day
Labor Day
Thanksgiving Weekend
Christmas Eve
Christmas
New Year’s Eve - Close at 4pm

What is your nap/quiet time policy?

Naptime/Quiet Time is usually from 12:45 pm to 3:00 pm daily.  Different infant schedules can be arranged according to their needs.  This time is very important for the children.  They do not have to fall asleep, but they do have to respect the other children and be quiet.  If your child has a favorite toy that he or she likes to sleep with, please feel free to bring it.  Older children are asked to have quiet time for 35 minutes to read or look at books quietly.  We will not allow older children to play quietly with each other during this time, as it is a disturbance for those children who are napping.

What about security?

We employ the use of full time video surveillance cameras in order to protect the providers, the property and the children.  Video images are stored in digital format and are the express property of Almost Home Playcare. These videos are to be used solely for protection purposes.  No likeness or image of any child, parent, property or provider will be used or viewed for any other reason than security issues should they arise.

What is your diaper policy?

Any children over the age of 4 who are not potty trained will be assessed an extra diaper-changing fee until fully potty trained.  This does not apply to occasional accidents What about meals?We participate with a USDA approved Food Program.  It is your responsibility to notify us of any allergies or adverse reactions your child may have to certain foods or beverages.  It is also your responsibility to notify us of any other food restrictions due to diet or religious reasons.  We will work closely with you on your child’s transition to solid foods when appropriate.  Our menus will be posted for your review.

What about back up childcare?

We will try to make arrangements for back up providers to cover for us in the event of illness, emergency, or other circumstances on our part.

However, we recommend that you have alternate childcare arrangements available during our vacations.  You will be notified as soon as possible so that you can make those arrangements.

It is ultimately your responsibility to find backup childcare.

How do you handle child vacations or absences?

You are required to give two (2) weeks advance notice for vacation.  We will give at least (2) weeks notice of our vacation schedule.  We may take up to (2) weeks off per year.

Please call and inform us when your child will not attend due to illness, family activity, or some other event.

Please advise us upon enrollment if you plan to remove your child from childcare for any length of time such as summers, maternity leave, etc.

What is your policy on child abuse reporting?

We are required by mandatory reporting laws to report any suspected child abuse, neglect, or exploitation to Child Protective Services and our local law enforcement agency immediately, without prior notification to the parents involved.  We will also inform our licenser.

What are your payment policies?

  • Parents are required to pay for the time their children are scheduled to be in care.  In other words, parents are paying for a space, whether their child is present or not.
  • Payment for care is due in advance.  We will give you a receipt when you pay for childcare.  You will receive an IRS W-10 form reporting your annual childcare expenditures for the applicable tax year.
  • Fees are not reduced during months/weeks that have holidays.
  • Registration Fee:  We require a non-refundable registration fee of $25.00 to cover administrative costs.
  • Late Payment: $5.00 per day will be assessed if payment is delinquent.  If fees remain unpaid for more than three days, your child will not be admitted until fees are paid in full.
  • Non Sufficient Fund checks: In the event of any bounced checks, there will be a $25.00 handling fee and you will be required to cover any of our bank charges.  These fees will be required in cash.  After two NSF situations you will, thereafter, be required to pay in cash.

How do you handle medical emergencies?

We are current with and constantly maintain our First Aid and CPR training.  Minor cuts, bruises and scrapes will be treated.

With some minor injuries, parents will bealled to help decide whether the child should go home.

In the event of a serious injury or emergency, we will call 911 and administer first aid or CPR if needed.  We will then notify you as soon as possible and tell you where your child is being treated.

If injury results in medical treatment or hospitalization, we are required to immediately call and submit an “Injury/Incident Report” to our Department of Social and Health Services Licenser and child’s social worker, if any.  You will be given a copy.

What is your policy on ill children?

Each child will be observed daily for signs of illness.  Children who are contagious must stay at home.  All parents of children in our care, as well as the Health Department, will be notified by phone of communicable diseases or food poisoning.

Please call us if your child will not be coming in due to illness.  If you are unsure if your child should come or not, please call us.

If a child should become ill during the day, you will be notified immediately and will be expected to pick up the child as soon as possible.  In such event, your child will be isolated from the other children until you arrive.

The parent is responsible for finding substitute care in case of the child’s illness.

The following illnesses are not accepted at playcare per instruction of the Department of Public Health:

  • Diarrhea: Three or more watery stools in a 24-hour period, especially if child acts or looks ill.
  • Vomiting: Vomiting on two or more occasions within the past 24 hours.
  • Rash: Body rash not associated with diapering, heat or allergic reactions, especially with fever or itching.
  • Eyes: Thick with mucus or pus draining from the eye, or pink eye.
  • Appearance/Behavior: Unusually tired, pale, lack of appetite, difficult to wake, confused or irritable.
  • Sore Throat: Especially if associated with fever or swollen glands in the neck.
  • Fever: Temperature of 101 degrees F or higher and sore throat, rash, vomiting, diarrhea, earache, irritability or confusion.
  • Lice: Children who have lice may not return to day care until they are louse and nit (egg) free.

How do you handle medicine management?

All medication, prescription and non-prescription, shall be administered only with written approval of a parent or guardian and with a Medical Treatment Authorization form.

Prescription medications shall be administered only as directed on the label or as authorized by a physician.  Medications must be stored in the original container.  The container must have the patient’s name, instructions and date of expiration.

Doctor’s permission is not required for non-prescription drugs such as: anti-histamines, non-aspirin pain relievers and fever reducers, cough medicine, decongestants, anti-itching creams, diaper ointments and powders, and sunscreen.  Non-prescription medication not included in the categories listed above, taken differently than indicated on the manufacturers label, or lacking labeled instructions shall only be given if authorized in writing by physician.

Any medication taken by mouth for children under one will need written permission from your doctor. A detailed record will be kept of all medicines given at childcare.

How do you handle behavioral management and discipline?

Spanking or any form of corporal punishment, physical or mechanical restraint, the withholding of food, or any form of emotional abuse is prohibited by anyone on the premises.

What is your policy on terminating service?

You are required to give us 2 weeks notice of your intent to terminate care.

The following are conditions that will cause us to terminate your childcare:

  • Continual late payments
  • Child behavior problems that cannot be controlled
  • Not respecting child care setting and policies
  • Not respecting other children and parents
  • Continual Late Pick-ups.

What is your access policy?

You have the right to access any areas of our playcare used for childcare.  You are welcome to visit or drop-in unannounced to observe your child.  Please schedule time in advance if you would like to have a meeting with us.

What items from home are required?

  • Formula
  • Formula bottles
  • 1 Bag of Diapers
  • Coats, mittens, boots
  • 1 Box of wipes
  • Swimsuit
  • Extra clothing
  • Baby Food
  • Blanket or item your child sleeps with.

We ask that you bring a new bag of diapers and wipes.  We will put your child’s name on it.  When they are low, we will give you a couple of days notice to bring more.

Contact Us

rainbow-canyon-preschool-daycare-chino-logo-100

4122 Chino Ave

Chino, CA 91710

(909) 591-4476

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